Holiday Coast Credit Union provides financial and related solutions that anticipate and meet the needs and expectations of Members for mutual benefit.
To provide financial services that meet the needs & expectations of members and improve the financial and social well being of members & their community.
We will be professional in all aspects of service delivery. We will be Distinctive in the attitude we present, the service we provide, and in the experiences we offer - It’s about turning good relationships into great ones.
We know that within our region, we can be distinctive, innovative, better in how we develop our relations.
Better in the effort we make to ensure that when our members deal with us we’ll do everything within our power to ensure they have. . . a great day!
The following core values underpin our Mission and Vision and are seen as the way that we do things at Holiday Coast Credit Union:
Foundation Principle - Trust
"Trust creates consistency, demonstrates empowerment, encourages and sustains communication”
• I will be consistent in what I say and do
• I will always act in the best interest of all concerned
• I can be relied upon to perform my role with pride
“Taking ownership of your actions”
• I will be accountable for my actions/inactions and attitude
• I will offer solutions to improve the effectiveness of processes
• I will communicate with an open mind
“Fairness and impartiality – decisions free from bias, dishonesty or injustice“
• I will be fair and impartial, and keep an open mind
• I will respect and appreciate the differences in others
“The ability to work together toward a common goal”
• I will work with others to achieve positive solutions
• I will behave in a helpful manner
• I will communicate with empathy and respect
“To be honest, truthful, and sincere”
• I will show care and consideration to others
• I will be honest and truthful
• I will respect others points of view
“To exceed the expectations of members and colleagues”
• I will be committed, competent and knowledgeable in my position
• I will deal with issues/ problems on a professional not personal level
• I will treat everybody with respect
“Consistently achieving the highest level of performance through quality people, systems and service”
• I will always do my best
• I will commit to a never ending process of learning
• I will be motivated to deliver mutual benefit
• I will be adaptable and imaginative