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  • BSB 721-000

Prevent Identity Fraud and Theft

Identity Fraud and Theft

Your identity is arguably your most valuable possession. Criminals seek to obtain information about innocent people so that they can not only attempt to steal from their bank accounts, but also to commit crimes such as fraud whilst using someone else’s name.

The tips below will help you to protect yourself from identity theft.

  • Lock your letterbox to avoid mail theft - A common method of identity thieves.
  • Shred or destroy unwanted correspondence containing personal or confidential information.
  • Don’t carry around ID items unless required, for example your birth certificate or passport.
  • Securely store items containing personal or confidential information, especially in shared accommodation. A personal safe is ideal for this!
  • Ensure your computer has up-to-date anti-virus software and security patches installed.
  • Review your credit file on a regular basis to ensure that the information is correct. Details on how to obtain a free copy of your credit file can be found at:

If you believe you are a victim of identity theft or are aware of the misuse of your personal information, immediately notify,

  • Holiday Coast Credit Union,
  • Any other financial institutions you may deal with,
  • Police,
  • Utility providers (e.g. electricity, telephone),
  • Credit reporting agencies, such as Equifax or Experian.

When talking to the credit reporting agencies;

  • request a copy of your credit file from credit reporting agencies and review for any fraudulent or suspicious activity,
  • Monitor your credit file to identify any fraudulent applications for credit in your name,
  • Request that any fraudulent activity identified on your credit file be removed.