Increasing your card security
Cards are an extremely convenient method for accessing your money when making payments (i.e. via EFTPOS or online) and also for withdrawing cash from an ATM.
Our zero liability guarantee protects you from losses attributed to genuine fraudulent transactions1on your account, however losses due to fraudulent transactions can be extremely inconvenient and distressing.
Here are a number of tips to help you protect your account when using your card.
What is card skimming?
Card skimming is when someone illegally copies your account details from the magnetic strip on your card when you use an ATM or EFTPOS terminal. The fraudster then uses your details to create a fake or “cloned” card and will then use the “cloned” card to withdraw money from an ATM either within Australia or quite often overseas.
Be aware of the following warnings signs for skimming devices.
1 Refer to our conditions of use document for more information about your liability for fraudulent transactions